Customer service rep provides

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I added them to the email below. Let me know if you need anything else." . Stay connected with them. If your customer feels comfortable with you doing so, follow them on social media such as LinkedIn. That way, you can keep up-to-date on the happenings in their life. Whenever something comes up that's related to your business, you can engage with their posts or tweets by liking, responding, or even sharing. Additionally, mention them on posts, articles, or threads that they may find of interest. Your continued awareness of what the customer likes to read about will further prove your investment in that relationship. Pro tip: Here's an example of what this might sound like: "This is great news, 'Customer Name'. I'm glad to see things are working out for you. Let me know if there's any way I can help." . Reach back out when you can fulfill their request. If your company gets to a point where they actually can fulfill a customer's past request, don't be afraid to reach back out. You can send the customer a friendly email to let them know your company has made some changes and that you'd love to help them in any way you can.

Make it clear that if they have any questions, they can send them your way and Phone Number List you would be happy to help. Perhaps, they still need to fulfill their original request and you can discuss options moving forward. Pro tip: Here's an example of what this might sound like: "Hi 'Customer Name'. I wanted to follow up with you about the feedback you gave us   timeframe  . That valuable feedback actually led to us making some company changes. If you're still in need or have any questions, feel free to reach out so we can discuss possible options moving forward." The key to saying no to a customer is being tactful and compassionate. Check out the video below for more.After Sales Service Strategy: What It Is    Why It's Important   +Examples   Sarah Chambers Published: December , After-sales service is the remedy to the age old issue: treating the customer well to get their money but slacking on earning their loyalty.  excellent after sales service It's a tale as old as time.



A company spends time and money wooing you, and then the moment you're hooked, everything changes. Business interactions like this, where companies mislead you into thinking they'll provide excellent service so they can close the deal, is a terrible experience. The good news is that it doesn't have to be this way. In this post, we'll show you how to use an after-sales service strategy to turn new customers into brand-loyal advocates. What is after-sales service? Why is after-sales service important? Ways to Delight Customers After the Sale Examples of Good After-Sales Service Access Now: Customer Support Strategy Template   Free Tool   What is after-sales service? After-sales service is the support you give your customers after they've purchased your product.